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Workplace Management

Since 2009 we have been successfully providing workplace management services to large industrial companies by detaching our technicians within the customer in "on-site supervision" in order to ensure assistance in practically real time, providing operational flexibility and optimal return on investment (ROI) for the customer.

Within these realities, IT support is of critical importance therefore our technicians work full time, available 24 hours a day, even on holidays.

The service follows the entire "life cycle" of the company PdL (Workstations) and is mainly divided into the provision of conservative and evolutionary hardware and software assistance and maintenance activities, while contemplating the entire life cycle of the places work (personal computers, printers, faxes, peripherals, IP telephony, mobile telephony, etc.); from organizational planning, to replacement, from the management of guarantees to upgrade to disposal, all strictly tracked within the asset management tools designed and developed by our company.

Strengths

  • Technical supervision and availability h24 7x7

  • Ticket management (incident, problem and change)

  • Workstations management

  • Management of distributed equipment and VoIP services (Call Manager Cisco V9) MAC, assignments, collection, changes of telephone class

  • Management of Videoconferencing equipment and systems (mainly Polycom)

  • Local equipment management service (configuration, warehouse stock and delivery to the end user) mobile (mobile, PDA, SIM, Internet Key, mobile ATEX) and fixed (Analog, Digital, VoiP)

  • Management of warranties and hardware assistance to vendors

Our team

The staff working in this area is made up of technicians with decades of experience in the management of complex industrial orders, they know English and are able to build a relationship based on cooperation, collaboration and professionalism, with a view to a relationship that goes in the direction of the strategic partnership for the development of the service to support the activities of end users, paying maximum attention to the internal dynamics of the customer to minimize the impact on the daily operations of the business.

The training of technicians in this area is constant and is defined by annual plans shared with the end customer.

Some of the individual technician certifications: Cisco CCNA 1, Cisco Cybersecurity Essential Course, Cisco Certified Network Associate - Routing and Switching, Microsoft Windows Server Administration Fundamentals, Microsoft MTA Networking Fundamentals, ITIL V3 Foundation

Our certifications

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Confindustria Siracusa

Team Power s.r.l. - Viale E. Garrone 16/A, Città Giardino - 96010 Melilli (SR) P.Iva: 01624870893

Credits