Technical Support

Our motto is "Competence and Organization", one without the other does not generate value.

The technical area was born with this philosophy and is organized and structured to accurately manage requests for assistance from companies, professional firms, organizations and associations and respond in a timely manner, tracing all the steps of the activity.

The company has always believed in this combination, so much so that in 2013 it wanted to certify its quality management system (UNI EN ISO 9001: 2008) relating to the hardware and software technical assistance service.

The assistance area employs a qualified team of technicians and operators with proven experience of twenty years, provides IT assistance services (hardware and software), remotely, on site and on center on corporate IT systems.

Our laboratory is equipped to carry out checks, tests and repairs on computer equipment of all brands. We have a warehouse with spare parts and consumables available to eliminate waiting times and provide customers with quick answers.

STRENGTHS

Spare parts warehouse
Laboratory with Specialized Technicians
Consumables immediately available
Quick interventions
Telephone hot-line - no call center: direct assistance!

Our certifications

Our technicians provide daily support to customers and respond to their operational needs in a professional manner thanks to the experience gained and constant training.

ABBONAMENTI

RISPARMIA CON I PIANI ANNUALI

Sottoscrivi un abbonamento di assistenza annuale e risparmia senza pensieri

ASSISTENZA

ON-SITE E DA REMOTO

I problemi sono risolti a seconda dell'esigenza. Interventi nella sede del cliente o tramite teleassistenza.

PROBLEM SOLVING

99,9% DI PROBLEMI RISOLTI

Non ci spaventa niente. Alla fine, la soluzione la troviamo sempre.

Our Solutions

Flat Prepaid Fee

Remote and on-site activities.

Taking charge of the report during the day;
Remote problem analysis and, where possible, timely resolution;
Possible on-site intervention at the customer's premises in case of need;
Supply of a PC on loan in the event of prolonged withdrawal of the faulty equipment;
Quarterly control and preventive maintenance on the entire on-site IT park;
Control and verification of data backups;

Prepaid Consumption Fee

Remote activity

(from 30 hours / 60 hours / 100 hours)

Taking charge of the report during the day;
Remote problem analysis and possible timely resolution;
Quarterly control and preventive maintenance on the entire IT park remotely;

Security package

Remote activity.

Remote monitoring of servers and critical equipment;
Verification and updating of the security policies of the entire corporate infrastructure;
Weekly security check and preventive maintenance on servers;
Weekly control and verification of backups;